Last updated: 10th April 2026

Stem Cell Vet (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, submit an enquiry, download resources, register for a webinar, complete a form or survey, book an appointment, purchase products or services, or otherwise interact with us.

This Privacy Policy applies to the Stem Cell Vet website, including pages, forms and related services linked to or operated in connection with https://www.stemcellvet.co.uk/.

Who We Are

Stem Cell Vet is the data controller for the personal data described in this Privacy Policy.

Contact details:
Stem Cell Vet
25 High St, Bruton, Somerset BA10 0AH
The Woollands, Brent Road, Cossington, Somerset TA7 8LF
Email: enquiry@stemcellvet.co.uk
Telephone: 0345 2200 236

If you have any questions about this Privacy Policy or about how we use your personal data, please contact us using the details above.

Information We Collect

In running and maintaining our website and services, we may collect and process the following personal data:

i. Information about your use of our website, including pages viewed, links clicked, browser type, device information, IP address, traffic data, location data, and other technical or communications data.

ii. Information you provide voluntarily, including your name, address, email address, telephone number, pet details, and any other information you choose to provide when you contact us, submit a form, register for a webinar, complete a survey, download a resource, or book an appointment.

iii. Information contained in your communications with us by email, telephone, website form, booking platform, webinar platform, social media, survey, chat or otherwise.

iv. Information we receive from third parties where relevant, such as referring veterinary practices, laboratories, insurers, payment providers, booking providers, webinar providers, analytics providers, advertising platforms, call tracking providers, consent management platforms, and other service providers that support our business.

Use of Your Information

We use the personal data we collect for one or more of the following purposes:

i. To respond to your enquiries and provide information you have requested about our services, products, events or resources.

ii. To assess whether our services may be relevant to your enquiry and to manage pre-booking or pre-treatment communications.

iii. To provide consultations, treatments, products, support services and related administration.

iv. To manage bookings, confirmations, reminders, appointment changes, follow-up communications and customer service matters.

v. To process payments, maintain records, manage accounts, and deal with insurance-related administration where applicable.

vi. To improve our website, services, communications, content, customer journey and business operations.

vii. To carry out statistical analysis, business analysis and service planning.

viii. To request feedback, reviews or survey responses about the services we provide.

ix. To maintain website security, prevent misuse, reduce the risk of fraud, recover debts, and protect our business, staff, clients and systems.

x. To comply with legal, regulatory, accounting, tax, insurance and professional obligations.

xi. To send you service-related messages by email, SMS, telephone or post where necessary to administer an enquiry, booking, appointment, treatment, order or ongoing customer relationship.

xii. To send marketing communications about our services, educational content, webinars, events, news, products or offers where permitted by law.

Lawful Basis for Processing Your Information

Under UK data protection law, we must have a lawful basis for using your personal data. Depending on the circumstances, we may rely on one or more of the following lawful bases:

i. Contract
Where it is necessary to process your personal data in order to take steps at your request before entering into a contract, or to perform a contract with you. This may include handling your enquiry, arranging a booking, providing a consultation, supplying products or services, processing payment, or administering your appointment.

ii. Legitimate Interests
Where it is necessary for our legitimate interests, or the legitimate interests of a third party, and those interests are not overridden by your rights and freedoms. This may include operating and improving our website and services, responding to enquiries, managing customer and business relationships, carrying out analytics, requesting feedback, sending service communications, preventing fraud, protecting our business, pursuing unpaid debts, and managing legal claims or disputes.

iii. Legal Obligation
Where processing is necessary for us to comply with a legal or regulatory obligation.

iv. Consent
Where consent is required by law, or where we choose to rely on consent. This may apply, for example, to certain marketing communications or non-essential cookies and similar technologies.

Where we rely on legitimate interests, we consider the impact on your rights and interests and only use that basis where we believe the processing is proportionate, expected, and does not unfairly affect you.

Marketing and Your Preferences

We may send you marketing communications about our services, products, educational materials, events, webinars, news or other information we think may be relevant to you.

Where required by law, we will do this only with your consent.

Where permitted by law, we may rely on legitimate interests or the soft opt-in rules to send marketing communications relating to our own similar services, provided that you were given a clear opportunity to opt out when your details were collected and in each message thereafter.

This may apply differently depending on whether you are interacting with us as a consumer, a business contact, a referrer, or another professional contact.

You can opt out of marketing communications at any time by clicking the unsubscribe link in an email, following the opt-out instructions in the message, or contacting us directly by telephone or in writing.

Please note that opting out of marketing communications will not prevent us from sending service or administrative communications where these are necessary in relation to your enquiry, appointment, treatment, order, or customer relationship.

Legitimate Interests

Where we rely on legitimate interests, these interests may include:

i. responding to enquiries and providing appropriate information about our services;

ii. managing prospective client, client, referrer, supplier and business relationships;

iii. administering consultations, appointments, products, services and related communications;

iv. improving our website, forms, content, campaigns and customer experience;

v. maintaining website, system and data security;

vi. carrying out internal reporting, analytics and business planning;

vii. handling complaints, disputes, debt recovery and legal claims; and

viii. promoting our services where lawful and proportionate to do so.

You have the right to object to processing carried out on the basis of legitimate interests. Please see the section below headed Your Personal Rights.

Special Category Data

In some circumstances, you may provide us with information that includes sensitive personal data about an individual, for example within free-text form submissions, complaint correspondence, insurance information, accessibility requests, referral information, webinar submissions or other communications.

Where we process special category personal data, we will only do so where we have a valid lawful basis under Article 6 UK GDPR and a separate condition for processing under Article 9 UK GDPR, together with any additional safeguards required by law.

Please do not provide unnecessary sensitive personal information about yourself or another person through our website forms unless it is genuinely relevant and required.

How Long Do We Keep Your Information?

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to comply with legal, regulatory, accounting, insurance, professional and dispute-resolution requirements.

Retention periods may vary depending on the type of information and the nature of the relationship with you.

For example, we may retain:

i. enquiry data for a reasonable period in order to manage follow-up communications, understand demand, and protect our business in the event of a complaint or claim;

ii. client, consultation, treatment, transaction and related records for longer where required or justified by legal, professional, insurance, accounting, regulatory or evidential reasons;

iii. opt-out or suppression records as necessary to ensure that we respect your marketing preferences;

iv. cookie preference records to help demonstrate compliance.

We retain records in line with our internal retention policy, taking account of legal, professional, insurance and evidential requirements.

Where appropriate, we review the data we hold and securely delete or anonymise it when it is no longer needed.

Storing Your Personal Data

We take appropriate technical and organisational measures to help safeguard your personal data and to protect it against unauthorised or unlawful processing, accidental loss, destruction or damage.

In operating our website and business, it may sometimes be necessary for personal data to be processed outside the United Kingdom. Where this happens, we will take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection law.

These safeguards may include using providers in countries recognised as providing an adequate level of protection, or putting in place approved contractual safeguards where required.

Unfortunately, the transmission of information via the internet is not completely secure. While we do our best to protect your personal data, we cannot guarantee the security of information transmitted to our website, and any transmission is at your own risk.

Disclosing Your Information

We will not sell, trade or rent your personal information to third parties for their own marketing purposes.

However, we may share your personal data where reasonably necessary with:

i. our employees, clinicians, officers, advisers, agents, contractors and suppliers;

ii. service providers that support the operation of our website, systems, communications, bookings, payments, analytics, surveys, webinars, email communications, hosting, CRM and related business functions;

iii. laboratories, insurers, referral partners and other third parties where this is necessary in connection with the services we provide;

iv. debt recovery providers, legal advisers, insurers or other professional advisers where needed to protect or enforce our rights;

v. regulators, courts, law enforcement bodies or other authorities where we are required to do so by law or where disclosure is otherwise lawful; and

vi. a purchaser or successor in title in connection with the sale, merger, restructuring or transfer of all or part of our business.

These third parties may include hosting providers, CRM providers, booking and webinar platforms, analytics providers, advertising platforms, consent management platforms and call tracking providers.

Where third parties process personal data on our behalf, we take reasonable steps to ensure they do so securely and only for appropriate purposes.

Third Party Links

Our website may contain links to third-party websites, platforms or services. Where we provide a link, this does not mean that we endorse or approve that third party’s privacy or security practices.

You should review the relevant privacy policy before providing any personal data to a third-party website or service.

Your Personal Rights

Subject to applicable law, you may have the right to:

i. request access to the personal information we hold about you;

ii. request correction of inaccurate or incomplete personal information;

iii. request erasure of your personal information in certain circumstances;

iv. request restriction of processing in certain circumstances;

v. object to processing carried out on the basis of legitimate interests;

vi. object at any time to the use of your personal data for direct marketing;

vii. request transfer of certain personal data to another service provider in a structured, commonly used and machine-readable format, where applicable; and

viii. withdraw consent at any time where we rely on consent, without affecting the lawfulness of processing carried out before that withdrawal.

If you wish to exercise any of these rights, please contact us in writing using the contact details set out above.

We may need to request information from you to help us confirm your identity before responding to your request.

The Use Of Cookies On Our Website

In addition to the above, we use cookies and similar technologies on our website. Some cookies are strictly necessary for the website to function properly. Others help us understand how visitors use the site, improve performance, remember preferences, and support our communications and marketing activities.

Please read our Cookie Declaration for further details.

Use of cookies

Cookies are small files that are placed on your device when you visit a website. They help websites function, improve the user experience, and provide information to the website owner.

You can usually adjust your browser settings to block or delete cookies. However, please note that if you do so, some parts of the website may not function correctly.

Website Analytics

We may use analytics cookies and similar technologies to understand how visitors use our website, which pages are visited, how users move around the site, what devices and browsers they use, and how our website and marketing performance can be improved.

Where analytics cookies or similar technologies are not strictly necessary, we will ask for your consent before placing them on your device.

How Do You Turn Cookies Off?

You can manage your cookie preferences through our Cookie Declaration page or through the cookie banner or preference tool made available on our website.

It is also usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. Otherwise, you should use the “Help” option in your browser for further details.

The following links may also be helpful:

Cookie settings in Internet Explorer
Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Safari

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, our data processing practices, or our website.

Any updates will be posted on this page and, where appropriate, notified to you by other means.

Please check this page from time to time to ensure that you remain happy with any changes. The “Last updated” date at the top of this page shows when this Privacy Policy was most recently revised.

Complaints

If you have any concerns about the way we have handled your personal data, please contact us first and we will try to resolve the issue.

You can contact us in person, by telephone, by email, or in writing by post to:

Stem Cell Vet
25 High St, Bruton, Somerset BA10 0AH
Email: enquiry@stemcellvet.co.uk
Telephone: 0345 2200 236

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are not satisfied with how we have handled your personal data.

Further information can be found at https://ico.org.uk/make-a-complaint/.