Consultation Booking Fee Terms & Conditions
Effective from 23rd September 2025
1. Consultation Fee
- In-person consultation: £250.00
- 50% (£125.00) payable at the time of booking
- Remaining 50% payable at the time of the consultation
Payment confirms your appointment and secures your consultation slot.
2. Refund and Cancellation Policy
We understand that circumstances may change. Refunds are determined by the amount of notice provided before the scheduled appointment time.
| Notice period before appointment | Refund entitlement |
|---|---|
| 7 full days or more | 100% refundable |
| 5-6 full days | 50% refundable |
| 48 hours – 4 full days | 25% refundable |
| Less than 48 hours | Non-refundable |
Important notes:
- The notice period is calculated from the date and time we receive your cancellation request.
- Refunds are calculated based on the total consultation fee, regardless of whether a deposit or the full amount was paid at the time of booking.
- Any payment made in excess of the refundable entitlement will be retained in accordance with this policy.
3. Rescheduling Policy
- Appointments can be transferred to a new date or time if at least 48 hours’ notice is provided.
- Requests made with less than 48 hours’ notice will be treated as a cancellation and will be non-refundable.
- Any new appointment booked following a late cancellation will require a new payment of:
- £250.00 for in-person consultations
Any new appointment booked following a late cancellation will require a new £250.00 payment for in-person consultations.
4. No-Show Policy
Failure to attend an appointment without prior notice will result in forfeiture of the full consultation fee. No refunds or transfers will be offered.
5. How to Cancel or Reschedule
Cancellations or rescheduling requests must be made:
- by email to clinic@stemcellvet.co.uk, or
- by phone on 0808 501 2643
during normal business hours (9am–5pm, Monday–Friday).
The notice period begins when the request is received.
6. Exceptional Circumstances
Stem Cell Vet may, at its sole discretion, make exceptions in exceptional circumstances. This is not guaranteed and will be assessed on a case-by-case basis.
7. Agreement
By booking a consultation, you confirm that you have read, understood, and agree to these Terms and Conditions.
8. Modifications and Governing Law
Stem Cell Vet reserves the right to amend these Booking Fee Terms & Conditions at any time.
This policy is governed by and construed in accordance with the laws of England and Wales.
Last Update: 23rd December 2025.